Shipping & Returns

Free UK shipping on all magazines and orders over £50. There will be a charge of £2.95 on all orders under £50 within the UK. International orders vary on the weight of orders, please contact us if you have any queries.

All soft good orders will be shipped 1st Class Signed via Royalmail.

We aim to dispatch all orders next day. If there are any problems you will be notified asap.

 

If an item is unsuitable or faulty please send an email to mail@northskatemag.com before making a return. Please quote your name and order number.

All items should be in a re-saleable state, in original packaging, with all tags still attached, unwashed and unused.

PLEASE NOTE. Any item that has any odour of perfume/deodorant/washing detergent will not be accepted and the item will be sent back to you.

We must receive all returns within 14 days of the date received.

If you require a refund, please follow the steps above before returning goods. When we have accepted your returns request and your item has been returned in the required condition we will process your refund. Processing refunds may take up to 5 working days. Returned goods can be exchanged or refunded (this does not include original delivery costs).

You are responsible for the cost of returning an item to us unless the item purchased is faulty. We advise that you send the parcel fully insured to the full value of the goods and ensure the items are strongly packaged to avoid any dispute. If they are been returned for exchange the replacement item will be sent free of charge.

Returned sale items that are not faulty will receive shop credit to the sale price paid.